Shipping Information

Our goal is to exceed your expectations.  You and those who receive Heidi’s Heavenly Cookies, must be delighted with our gourmet cookies & candy or we will make it right with either an appropriate replacement or refund, whichever you prefer.

Freshness

Our cookies and candy contain no added freshness preservatives and are best enjoyed within two days of delivery.  To extend freshness, cookies may be double-wrapped in plastic wrap and placed in a zip lock freezer bag and placed in the freezer for future enjoyment.  Simply thaw at room temperature or microwave for about 12-20 seconds.

Shipping Methods

  • To ensure optimum freshness, our Ground Home Delivery orders are shipped MONDAY – THURSDAY only (for delivery Tuesday – Saturday). Monday delivery is not available.
  • 2nd DAY AIR Home Delivery orders are shipped MONDAY – WEDNESDAY only (For delivery Tuesday – Friday). Monday delivery is not available.
  • Ground shipments to commercial addresses are shipped MONDAY – WEDNESDAY only (Georgia and Alabama destinations are shipped Monday – Thursday for weekday delivery).
  • 2ND DAY AIR shipments to commercial addresses are shipped MONDAY – WEDNESDAY only. Monday delivery is not available.
  • Overnight Air shipment is available MONDAY- THURSDAY for home and commercial delivery. Monday delivery is not available.
  • Other shipping methods are available for your convenience other days of the week.
  • Please indicate if you require Express Saturday Delivery in the Comments section, or simply call us to place your order at 877.434.3472
  • All orders must be received by 3:00 pm Eastern Time to ship out the same day.

    Multiple Recipients and Future Ship Date Requests

    Please specify special requests in the “comments” box under the “Billing and Shipping” page during checkout.

    Payment Methods

    We accept VISA, MasterCard, American Express & Discover.

    Sales Tax

    We collect applicable sales and local taxes on shipments within the state of Georgia (by county).  Tax is based on point of county destination.

    Ingredients/Allergens:

    The following Allergens are used in Heidi’s Heavenly Cookie products:

    • Dairy:  Eggs, Nonfat Dry Milk
    • Soya Lecithin – Soy
    • Nuts:  Almonds

    Please note:  Due to the baking process, all cookies/candy may come in contact with Nut products.

    Cookie Delivery Methods

    All shipments are pre-paid and delivery is guaranteed to the complete and correct addresses we are provided.  Due to the perishability of our products, we are unable to forward your order if an incorrect address is given.  We cannot ship to a P.O. Box or an A.P.O./F.B.O. Box. 

    We ship in earth friendly reusable insulated boxes with frozen gel packs to warm climates.

    Substitutions

    We will make every effort to honor your specific request however, we reserve the right to substitute box /ribbon color and/or cookie flavor for something comparable.

    Email Opt Out

    Email subscriptions are automatically reinstated with each subsequent order.  Please contact our customer service representatives at orders@heidisheavenlycookies.com if you would like to unsubscribe upon placing a new order.

    Redirected packages and Weather Delays

    We cannot refund shipping monies for packages not delivered due to:

    • Incorrect addresses, which includes omission of suite, apartment, unit, floor or building numbers etc.
    • Adverse weather conditions, natural disasters etc
    • Civil unrest, labor disputes, work stoppages or transportation disruptions
    • Recipient refuses delivery of package.
    • Incorrect Name and/or /Business Name
    • We reserve the right to pass along additional charges in the amount of $10.00 from the shipping carrier to the ordering customer resulting from incomplete or incorrect delivery information.  If requested, we will re-ship undeliverable or returned packages at a cost to the sender (product and shipping).

    Shipping to Hospitals

    Sender must specify a room number and add Patient by recipient’s name, if applicable. We can only guarantee delivery to the mailroom or receiving department of the location. It is the responsibility of the hospital to deliver the gift box to the patient or person. We cannot offer shipping refunds.

    Shipping to Hotels or Universities/Colleges

    Sender must specify the receiver is a Guest or Student or provide title for recipient. It is important the sender provides all applicable address information for the recipient, including but not limited to: room/apartment numbers, suites, floors or building number and/or name, Hotel or School name, etc. Deliveries to Hotels and Universities/Colleges may be delivered to a centralized mailroom or receiving department. We can only guarantee delivery to the mailroom or receiving department of the location. It becomes the responsibility of that department to deliver the gift box. We cannot offer shipping refunds.

    Contact Us

    How Can We Better Serve You?

    We welcome your questions, ideas and suggestions.  Please contact us at 1-877 Heidis Cookies (877-434-3472), via email to orders@heidisheavenlycookies.com or on our contact page.  It is a pleasure to serve you.  Thank you for allowing us the opportunity to add a little sweetness to your life.