Customer Service

Our goal is to exceed your expectations.  You and those who receive Heidi’s Heavenly Cookies, must be delighted or we will make it right with either an appropriate replacement or refund, whichever you prefer.

To Place an Order

Website orders:  click here
By phone: 
1-877 Heidis Cookies (877-434-3472)
By Fax 770-442-8576

Payment Methods

We accept VISA, MasterCard, American Express & Discover.

Sales Tax

We collect applicable sales and local taxes on shipments within the state of Georgia (by county). Tax is based on point of county destination.

Multiple Recipients and Future Ship Date Requests

Please specify special requests in the “comments” box under the “Billing and Shipping” page during checkout.

Freshness

Our cookies and candy contain no added preservatives and are best enjoyed within two days of delivery. To extend freshness, cookies may be double-wrapped in plastic wrap and placed in a zip lock freezer bag and placed in the freezer for future enjoyment. Simply thaw at room temperature or microwave for about 12-20 seconds.

Ingredients/Allergens:

The following Allergens are used in Heidi’s Heavenly Cookie products:
Dairy:  Eggs, Nonfat Dry Milk
Soya Lecithin – Soy
Nuts:  Almonds
Please note:  Due to the baking process, all cookies/candy may come in contact with Nut products.
Delivery Methods

All shipments are pre-paid and delivery is guaranteed to the complete and correct addresses we are provided. Due to the perishability of our products, we are unable to forward your order if an incorrect address is given. We cannot ship to a P.O. Box or an A.P.O./F.B.O. Box. 

We ship in earth friendly reusable insulated boxes with frozen gel packs to warm climates.

Substitutions

We will make every effort to honor your specific request however, we reserve the right to substitute box /ribbon color and/or cookie flavor for something comparable.

Email Opt Out

Email subscriptions are automatically reinstated with each subsequent order.  Please contact our customer service representatives at orders@heidisheavenlycookies.com if you would like to unsubscribe upon placing a new order.

Contact Us

How Can We Better Serve You?

We welcome your questions, ideas and suggestions.  Please contact us at 1-877 Heidis Cookies (877-434-3472), via email to orders@heidisheavenlycookies.com or via our Contact page. It is a pleasure to serve you.  Thank you for allowing us the opportunity to add a little sweetness to your life.